Frequently asked questions
Answers to the questions we hear most. Can't find yours? Call us anytime.
How do I order a taxi without the app?
Call 021 9444 (24/7 dispatch, order taken in ~30 seconds) or use the online ordering on this site - pick your location on the map and get a confirmation with the car number.
How long until the car arrives?
Your order is assigned to a car in ~30 seconds. Arrival time depends on traffic and area - typically a few minutes in Bucharest; at Otopeni Airport, from the official kiosks, the car arrives in ~4 minutes.
Can I pay by card?
Yes - every Meridian car has a payment terminal: contactless card, Apple Pay or Google Pay. Cash is accepted too.
Can I order a taxi for someone else?
Yes. Call 021 9444 and give the pickup address of that person; the driver will meet them there. From the app, simply set the desired pickup address.
How do I get a receipt or invoice?
Ask the driver for a receipt at the end of the ride. For centralized monthly invoicing, companies can open a corporate account - see the Corporate page.
I forgot something in the car. What do I do?
Call dispatch (021 9444) with the date, time and route of your ride - we identify the car and put you in touch with the driver.
Can I schedule a ride in advance?
Yes - call 021 9444 and tell us the desired time (for example for an early-morning airport ride) and dispatch will schedule the car.
Can I bring a pet, or do I need a child seat?
Pets are accepted in a carrier or, for dogs, on a leash with a muzzle, with the driver's consent - mention it when ordering. If you need a child seat, tell us at 021 9444 and dispatch will look for an equipped car.